Refund policy

This policy is in accordance with applicable UK consumer protection laws, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Your Right to Cancel (UK & EU Customers)

If you are a customer in the UK or European Union, you have the right to cancel your order within 14 days of receiving your item, for any reason and without justification.

To exercise your right to cancel, you must inform us within this 14-day period by contacting:
hello@perlettejewellery.com

You then have a further 14 days to return the item after notifying us.

2. Return Eligibility

To be eligible for a return, items must be:

Unused and unworn
In original condition
With tags attached
In original packaging
Accompanied by proof of purchase

We reserve the right to reduce the refund if the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics, and function.

3. How to Start a Return

To request a return, contact us at:
hello@perlettejewellery.com

If your return is accepted, we will provide instructions on how and where to send your item.

Returns sent without prior approval will not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
We recommend using a tracked service, as we are not responsible for lost returns

5. Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, you are entitled to a replacement, repair, or refund if your item is faulty, not as described, or not fit for purpose.

Please contact us within 7 days of delivery with photos and details of the issue.

6. Non-Returnable Items

The following items are non-returnable:

Custom or personalised products
Sale items (unless faulty)
Gift cards

7. Exchanges

We do not offer direct exchanges.

The quickest way to receive a different item is to return your original item and place a new order once your return has been accepted.

8. Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

Refunds will be issued to your original payment method within 10 business days
Original delivery costs will be refunded where required by law (e.g. cancellations within 14 days), but express delivery upgrades are non-refundable

If more than 15 business days have passed since approval, please contact us at:
hello@perlettejewellery.com