Shipping policy

✂️ Production & Shipping

Production Time

All items are made to order.
Production time is 1 business day before dispatch.

📦 Standard Shipping

United Kingdom (Free Shipping):

Delivery time: 1–2 business days

USA & Europe:

Free shipping on orders over £75
£5.99 shipping fee for orders under £75
Delivery time: 5–7 business days

Rest of the World:
Shipping costs and delivery times vary. Please contact us before ordering for a customised quote.

📦 Express Shipping (Paid at Checkout)

United Kingdom:

Delivery time: 1 business day

USA & Europe:

Delivery time: 2–3 business days

Additional Shipping Information

Delivery times are estimates and may vary due to courier delays or customs.
Orders are processed Monday–Friday (excluding holidays).
Tracking details will be provided once your order has shipped.
Customers are responsible for any customs duties or import taxes.

🔁 Returns & Exchanges

We want you to love your purchase. If there’s an issue, we’re here to help.

Returns and exchanges are accepted within 14 days of delivery.
Items must be unused, in original condition, and in original packaging.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

To request a return or exchange, please contact us with your order details.

❌ Non-Returnable Items

The following items cannot be returned or exchanged:

Custom or personalised orders
Items on sale or clearance (unless faulty)

💳 Refunds

Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be processed to your original payment method within 5–10 business days.
Original shipping costs are non-refundable (unless the item is faulty).

⚠️ Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos. We will resolve the issue as quickly as possible.

📍 Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.